An automatic battery check procedure is carried out when a battery is exchanged.
This procedure may lead to the battery being refused for exchange.
A number of problems can lead to a battery exchange being refused.
Customer subscription problem (unpaid, cancellation, suspension, declared theft, area of use, etc.).
Hardware problem, either faulty (battery or exchange station (BSS) out of order), or preventive inability to ensure user safety (black-listed battery, overheating in the BSS).
Availability problem (No battery is yet charged in the exchange station).
In the event of a problem, follow the instructions on the exchange station screen or contact customer service.